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    Disputes

    Response to a Defect Claim

    Respond to a client's defect claim — agree, partly agree or dispute it — with Australian Consumer Law framing and a request to inspect.

    Medium risk

    Check your contract first. Consider a peer review before sending.

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    When to use this

    • A client claims your work is defective
    • You dispute the claim or part of it
    • You want to inspect before agreeing to anything